Refund & Cancellation Policy
Effective June 2026. How payments, cancellations, and refunds are handled.
This policy covers payments to FLPro for structural trade work. Bids and prequalification cost nothing, and no payment is collected through this website. The signed contract for each project controls if it differs from this page.
Deposits under Florida law
Where an initial payment of more than 10 percent is collected for residential work, Florida law (Section 489.126, Florida Statutes) requires applying for necessary permits within 30 days after all permit-application requirements are met and starting work within 90 days after permits issue. We honor those timelines, and deposits are refundable as the statute and the contract provide if we fail to perform.
Progress payments
Progress payments correspond to work in place or materials properly stored under the schedule of values. Amounts invoiced against completed work are earned and are not refundable. Verified invoicing errors are corrected by credit or refund.
Cancellation
Cancel as your contract provides, in writing to info@flprocontractors.com. You remain responsible for work performed, fabricated or ordered materials, restocking charges, and demobilization through the date notice is received. Any unearned deposit balance is refunded within 30 days.
Fabricated and special-order materials
Rebar cut to schedule, fabricated steel, trusses, and special-order materials are non-refundable once fabrication or the supplier order begins.
How to request
Email info@flprocontractors.com or call 407.674.2040 with the project, payment date, amount, and reason. We respond within 10 business days; approved refunds return to the original payment method.
Disputes
Contact us before initiating a chargeback. Disputes follow Florida law and the venue in your contract.